Kemflo Australia Pty Ltd trading as Vol Water offers complete range of water filtration products for private residences and commercial applications. Our dedicated team is committed to assisting with all your purification needs.

Our contact details for our offices are:
Kemflo Australia: 17 Hinkler Court, Brendale QLD 4500, Phone: (07) 3050 1250
Email: enquiries@volwater.com.au

Trading Hours: Whilst we are an online store, please note that we have regular office hours 8:00am – 4:00pm AEST Monday – Friday. This means that orders placed via our online store will be received and processed by our office team during those hours. Please ensure that you include a contact number during those hours just in case we need to contact you regarding your order/delivery.

Shipping / Delivery – Please check the shipping information page for Delivery Time frames by State. If something is not clear to you our friendly team is here to help you on (07) 3050 1250 for assistance during business hours.

Delivery will be calculated when you place your order. Alternatively, please call (07) 3050 1250 we would be happy to process your order.

All prices quoted on volwater.com.au are in AUD $.

Order Terms
Orders placed by 2.00pm AEST will generally be shipped that day (*). If you are unsure of the delivery time frames for the area you have chosen to deliver to, please contact our customer service team on (07) 3050 1250 during our office hours.

(*) Excluding Christmas orders – see below.
* Special instructions are welcome and can be accommodated within courier guidelines and delivery outside of weekends.

Courier companies have their own guidelines and parameters and we must abide by the information they give us. Occasionally a destination may not be within the courier’s delivery zone or could be a different price than normal. This usually applies to country areas, and you will be notified if there is additional cost.

NB: we cannot guarantee delivery times on the day of delivery

Payment terms: All orders are to be paid with either credit card Visa/Mastercard.

Incorrect Information: Please check carefully the order information you enter on the order form. Incorrect information can lead to your order being delayed or returned. If your order needs to be re-directed or re-delivered, you will incur additional delivery fees. If you have given the incorrect information and you have asked our team to leave at the door, we will not be able to recover the item and a new order will need to be placed incurring full replacement costs.

Christmas Deliveries
Christmas is a very busy period. The normal time frames do NOT apply. Please allow an extra 3-4 BUSINESS days for shipping of orders placed on the site. You must then allow delivery times on top of this. Please see our Delivery Terms below.

Delivery Terms
Kemflo Australia is not responsible for the order delivery. We use reputable contract couriers, TNT, and Australia Post courier companies. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.

There is no Saturday, Sunday/or Public Holiday delivery anywhere in Australia.

Product Information
All items advertised on Vol Water website are in stock unless otherwise stated. This option is taken to keep the dispatch and delivery within the due time to recipients.

Cancellation/Returns/Refunds Policy
Once you have placed your order online and you have decided that you do not wish to go through with the delivery of your order, Kemflo Australia reserves the right to charge a cancellation fee to cover any costs for administration and credit card fees. We will refund the full amount of the transaction less $10. If your order has been processed twice through a technology hitch, or from multiple submissions we will refund the duplicate order (s) immediately. Applications for refunds outside our above terms will be assessed by our Customer Service Team and may take up to 21 working days to process. Kemflo Australia does not accept responsibility for an order once it has left our premises, however, if an item arrives excessively damaged or a product is faulty, Kemflo Australia will assess the situation for replacement based on a case by case situation. WE DO NOT GIVE REFUNDS DUE TO NON READING OF TERMS & CONDITIONS!

The information contained on the website is provided by Kemflo Australia in good faith. To the best of Kemflo Australia’s knowledge, the information is accurate and current. However, Kemflo Australia’s employees do not make any representation or warranty as to the accuracy or completeness of the information.