warranty and disclaimer

warranty information


VOL branded systems are warranted to be free from defects in material and workmanship for a period of one (1) year from date of purchase. Warranty on consumable products such as filters and timers does not apply.

The warranty is expressly limited to the replacement/repair of any part or parts proving defective providing the installation and operation has been fully in accordance with these instructions and all relevant plumbing codes and standards. The warranty shall be voided by mechanical damage caused during installation or neglect.

In the event that the warranty period has not lapsed and the product is not of a good quality, or in good working order or, is defective or is not suitable for its intended purpose under normal household use, the customer may, subject to below terms, return the product to the seller.

The warranty applies only to the product that has been purchased from the seller. Any claim in terms of this warranty must be supported by the original proof of purchase.


part number


warranty term

VOL® water filter bottle (various colours)
1 year *
VOL® water filter jug (various colours)
1 year *
VOL® tap mount filter (chrome)
1 year *
VOL® tap mount filter (white)
1 year *
VOL® shower filter
1 year *
VOL® shower filter disposable
1 year *
VOL® countertop unit (twin stage)
3 year *
VOL® undersink unit (twin stage)
3 year *
* consumable parts only covered for manufacturing faults or defects. 


For all warranty claims please contact:

Kemflo Australia Pty Ltd
C/O - Innovate360
55 Sovereign Street
Bedfordview, South Africa
Phone: +27 82 377 9331